Privacy Policy
Effective Date: May 2026 Last Updated: May 6, 2026 Version: 3.0 (Final)
A Note Before We Begin
Your privacy matters to us. At Cuore Labs, we believe trust is earned through transparency.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data.
We are committed to complying with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws.
1. Introduction & Our Commitment to Privacy
Cuore Labs (“Company,” “we,” “us,” “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains:
- What information we collect
- How we use your information
- Who we share it with
- How long we keep it
- Your rights regarding your personal data
This policy applies when you:
- Visit cuorelabs.com
- Make a purchase
- Subscribe to emails or WhatsApp communication
- Contact customer support
- Interact with us on social media
2. Information We Collect
2.1 Information You Provide Directly
We may collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment method details
- Product preferences
- Skin type and skincare concerns
- Customer support messages
- Product reviews and testimonials
Important:** Cuore Labs does NOT store full card numbers, CVV, or sensitive payment information. Payments are processed securely by certified payment gateways.
2.2 Information Collected Automatically
We may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Product views
- Shopping cart activity
- Website interaction behavior
- Approximate geographic location
This data helps improve website functionality and customer experience.
2.3 Cookies & Tracking Technologies
We use cookies to:
- Keep you logged in
- Save your cart
- Remember preferences
- Analyze traffic
- Show relevant ads
Types of cookies may include:
- Session cookies
- Functional cookies
- Analytics cookies
- Retargeting cookies
- Third-party cookies
You can manage cookie preferences through your browser settings.
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Personalize recommendations
- Send order updates
- Send marketing communications
- Improve website experience
- Analyze performance and traffic
- Prevent fraud and abuse
- Comply with legal obligations
4. Who We Share Your Information With
We do NOT sell your personal data.
We may share information with trusted service providers including:
- Payment processors
- Courier and logistics partners
- Email and SMS providers
- Analytics and advertising platforms
- Shopify infrastructure providers
We may also disclose information if legally required by authorities or courts.
5. WhatsApp Business API & Marketing Communications
By providing your phone number, you consent to receive:
- Order confirmations
- Delivery updates
- Promotional messages
- Product launches
- Review requests
You can opt out anytime by:
- Replying STOP to promotional messages
- Contacting support@cuorelabs.com
6. Cookies & Tracking Technologies
Cookies help improve your browsing experience and personalize website functionality.
You may disable cookies through browser settings, but some features may not function properly.
You may also opt out of personalized ads through:
- Google Ads Settings
- Meta Ad Preferences
7. Data Security & Protection
We implement industry-standard security measures including:
- SSL encryption
- Secure payment processing
- Access controls
- Encrypted backups
- Security audits
While we take strong precautions, no system is completely secure.
8. Data Retention & Deletion
We retain data only as long as necessary for:
- Legal compliance
- Tax requirements
- Customer support
- Fraud prevention
- Website functionality
You may request deletion of eligible personal data by contacting support@cuorelabs.com.
Certain records required by law may be retained.
9. Your Rights Under Privacy Laws
You may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Withdraw consent
- Opt out of marketing
- Request data portability
To exercise your rights:
Email: support@cuorelabs.com
10. Children’s Privacy
Cuore Labs products are intended for adults aged 18 and above.
We do not knowingly collect data from minors.
If we discover that a minor’s information has been collected, it will be deleted immediately.
11. Third-Party Links & Social Media
Our website may contain links to third-party platforms.
We are not responsible for their privacy practices or data handling policies.
Please review their policies separately.
12. Cookie Consent & Preferences
When visiting the Website, users may:
- Accept all cookies
- Reject non-essential cookies
- Customize cookie preferences
Cookie settings can be updated anytime through Website preferences.
13. Review Incentive Program
Customers may receive store credit for leaving honest product reviews.
Review incentives may vary depending on:
- Text review
- Photo review
- Video testimonial
Reviews must remain authentic and follow community guidelines.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to:
- Reflect legal updates
- Improve clarity
- Add new services or features
- Improve compliance practices
Continued use of the Website after updates constitutes acceptance of the revised policy.
15. Contact for Privacy Concerns & Requests
For privacy-related questions or requests:
WhatsApp: +91 9461355566
Email: support@cuorelabs.com
16. Summary of Data Usage
We collect and process customer information for:
- Order fulfillment
- Customer support
- Analytics
- Website optimization
- Advertising
- Marketing communications
- Fraud prevention
We retain data securely and only for necessary durations.
17. DPDP Act Compliance Statement
Cuore Labs complies with the Digital Personal Data Protection Act, 2023 by:
- Collecting consent where required
- Providing transparency regarding data usage
- Allowing access, correction, and deletion requests
- Enabling withdrawal of consent
- Implementing data security measures
- Respecting user privacy rights
Last Updated: May 6, 2026 | Version: 3.0 (Final)