Shipping Policy
1. Overview: Free Shipping Across India
Cuore Labs offers free shipping on all orders across India with no minimum order value.
Every order is packed securely in premium protective packaging to ensure products arrive safely and in excellent condition.
2. Order Processing Timeline
Orders are typically processed within 24–48 hours on business days.
During processing:
- Payment is verified
- Order confirmation is sent
- Products are quality checked
- Packaging and shipping labels are prepared
- Orders are handed over to courier partners
Once shipped, tracking details are shared via:
- WhatsApp
- Email
- SMS notifications
3. Delivery Timeline
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Tier 2 Cities: 5–7 business days
- Tier 3 & Semi-Urban Areas: 7–10 business days
- Remote/Rural Areas: 10–15 business days
Delivery timelines are calculated from the dispatch date and may vary due to courier delays, weather conditions, festivals, or operational disruptions.
4. Shipping Costs
- Standard Shipping: FREE on all orders
- No hidden handling or processing charges
- GST included in pricing
Optional expedited delivery may be available for select metro cities at an additional cost.
5. Courier Partners
We work with trusted courier partners including:
- Dunzo
- Shadowfax
- Ecom Express
- Other regional delivery providers
Courier selection depends on delivery location and service availability.
6. Packaging & Product Protection
All orders are packed using:
- Corrugated shipping boxes
- Bubble wrap or protective cushioning
- Tamper-evident sealing
- Moisture protection layers
- Branded protective packaging
Every product is inspected before dispatch to ensure quality and authenticity.
7. Tracking Your Order
Once your order is dispatched, you will receive:
- Tracking number
- Courier partner details
- Real-time tracking link
- Estimated delivery timeline
Tracking updates may include:
- Shipment Picked Up
- In Transit
- Out for Delivery
- Delivered
- Attempted Delivery
- Returned to Sender
If tracking does not update for more than 3 days, contact support immediately.
8. Delivery Address Requirements
Please ensure your shipping address includes:
- Full name
- Complete street address
- Landmark or building name
- Correct city and pin code
- Active phone number
Incorrect or incomplete addresses may cause delivery delays or failed deliveries.
9. Damaged, Lost, or Missing Packages
If your package arrives damaged:
- Report within 48 hours
- Share photos/videos of the package and products
- Contact support with your order ID
If your package is lost or delayed:
- Contact support with tracking details
- We will investigate with the courier partner
- Eligible cases may receive a replacement or refund
If items are missing from your order:
- Report within 48 hours
- Share packaging and invoice photos
- Missing items will be verified and shipped separately if approved
10. Return to Origin (RTO) Policy
Packages may be returned to our warehouse if:
- Delivery attempts fail
- Address is incorrect
- Customer refuses delivery
- Recipient is unavailable
After RTO:
- Customers may request reshipping
- Refunds may be issued where applicable
- Additional delays may apply
11. Cash on Delivery (COD)
COD is available for eligible Indian pin codes.
Customers are expected to complete payment upon delivery.
Repeated COD refusal or failed deliveries may result in:
- COD restrictions
- Prepaid-only future orders
- Account review or suspension
12. International Shipping
Currently, Cuore Labs ships only within India.
International shipping is under development and may become available in the future.
13. Liability & Disclaimer
Cuore Labs is responsible for:
- Safe packaging
- Timely dispatch
- Tracking support
- Assistance with damaged or lost shipments
Cuore Labs is not responsible for:
- Courier delays
- Weather disruptions
- Address errors provided by customers
- Delivery failures caused by inaccessible locations
- Government restrictions or force majeure events
14. Seasonal Delays
During peak periods such as:
- Diwali
- New Year
- Sale events
- Monsoon season
Delivery timelines may extend by several business days.
15. Shipping Support
For shipping issues or tracking assistance:
WhatsApp: +91 9461355566
Email: support@cuorelabs.com
Please include:
- Order ID
- Tracking number
- Issue details
16. Shipping Policy Summary
- Free shipping on all orders
- Processing time: 24–48 hours
- Delivery: 3–15 business days depending on location
- Tracking shared via WhatsApp and email
- Damaged items eligible for replacement
- Lost packages may qualify for replacement or refund
- International shipping currently unavailable
Last Updated: May 6, 2026 | Version: 3.0 (Final)